I recently moved in to the Patriot Plaza Apartments and found my experience to be great. The transition and move went very smoothly. After moving in and working all week I went to the office on a Friday at 5:00 pm to get my mail box key. I realized just as the office staff did that it was highly unlikely that I would be able to pick-up the key until Monday. The staff was very polite and very professional in advising that they would see what they could do to have a mailbox key made for me before they close at 5:30pm. The apartment manager, the assistant manager, and the maintenance crew went above service level and made me a key in 20 minutes. There is only one thing to call this type of service "Exceptional".